This Policy applies to Synergy! communicatons systems and its related bodies corporate.

This Policy outlines the obligations which Synergy! has in managing the personal information we hold about our clients, potential clients, contractors and others.
Synergy!'s privacy policy in respect of its employees is dealt with in separate policy.
Synergy! is bound by the National Privacy Principles ('NPPs') contained in the Privacy Act 1988 (Cth) ('Privacy Act').

In summary, 'personal information' is information or an opinion relating to an individual which can be used to identify that individual.

Why does Synergy! collect personal information?

Synergy! collects personal information in order to conduct our business, to provide and market our services and to meet our legal obligations.

About whom do we collect personal information?

The type of information we may collect and hold includes (but is not limited to) personal information about:

• clients, business associates and potential clients and their employees
  
  
• suppliers and their employees
  
  
• prospective employees, employees and contractors; and
  
  
• other people who come into contact with our associates and clients.

What kinds of personal information do we collect?

In general, the type of personal information Synergy! collects and holds includes (but is not limited to): names, addresses, contact details, occupations and other information which assist us in conducting our business, providing and marketing our services and meeting our legal obligations.

In most cases, if personal information we request is not provided, we may not be able to supply the relevant product or service.

How do we collect personal information?

Personal Information you provide: Synergy! will generally collect personal information by way of forms filled out by people, face-to-face meetings, interviews, business cards, telephone conversations and from third parties.

Personal Information provided by other people: In some circumstances Synergy! may be provided with personal information about an individual from a third party, for example a report provided by a medical professional or a reference from another person.

Website Collection

Synergy! collects personal information from the websites through receiving subscription applications and emails. We also use third parties to analyse traffic, which may involve the use of cookies. Information collected through such analysis is anonymous.

How might we use and disclose your personal information?

Synergy! may use and disclose your personal information for the primary purpose for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose and in other circumstances authorised by the Privacy Act.

In general, we use and disclose your personal information for the following purposes:

• to conduct our business;
  
  
• to provide and market our services;
  
  
• to communicate with you;
  
  
• to purchase from you;
  
  
• to comply with our legal obligations; and
  
  
• to help us manage and enhance our services.

To whom might we disclose your personal information?

We may disclose your personal information to:

• other members of the Synergy! Group;
  
  
• other companies or individuals who assist us in providing services or who perform functions on our behalf (such as mailing houses, specialist consultants and barristers);
  
  
• courts, tribunals and regulatory authorities; and
  
  
• anyone else to whom you authorise us to disclose it.

We also collect personal information from these organisations and individuals, and deal with that information in accordance with this Policy.

Sending information overseas:

We will not send your personal information to recipients outside of Australia without:

• obtaining your consent (in some cases this consent will be implied); or
  
  
• otherwise complying with the NPPs.

Synergy! may disclose your personal information to other members of the Synergy! Group and our Associated office, including offices located outside Australia. We take reasonable steps to ensure that such recipients respect the confidentiality of this information by abiding by the NPPs or equivalent privacy laws.

Sensitive information

Some personal information which we collect is 'sensitive information'. Sensitive information includes: information relating to a person's racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual preferences and criminal record, that is also personal information; and health information about an individual.

Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise, or where certain other limited circumstances apply (eg, where required by law).

Management of personal information

The NPPs require us to take reasonable steps to protect the security of personal information. Synergy! personnel are required to respect the confidentiality of personal information and the privacy of individuals.

Synergy! takes reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records.

Where we no longer require your personal information for a permitted purpose under the NPPs, we will take reasonable steps to destroy it.

How do we keep personal information accurate and up-to-date?

Synergy! endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. We encourage you to contact us in order to update any personal information we hold about you. Our contact details are set out below.

You have the ability to gain access to your personal information

Subject to the exceptions set out in the Privacy Act, you may gain access to the personal information which Synergy! holds about you by contacting a Synergy! Privacy Officer.

We will require you to verify your identity and to specify what information you require. A fee may be charged for providing access. We will advise you of the likely cost in advance.

Updates to this Policy

This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. The most current version of this Policy is located at http://www.synergycomms.net.au and can be obtained by contacting a Synergy! Privacy Officer.

Enquiries

If you have any questions about privacy-related issues please contact the relevant Synergy! Privacy Officer:

Sydney and International Privacy Officer: Ian Pretty
E-mail: ian.pretty@synergycomms.net.au
Phone: +61 2 8902 3771

National Innovation Centre
Australian Technology Park
Eveleigh NSW 2015
Sydney, Australia